> ## Documentation Index
> Fetch the complete documentation index at: https://friendli.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Account Suspension

> Find out why your Friendli Suite account was suspended, what access is restricted, and the steps to resolve billing or policy-related suspensions.

Your account may be suspended for the following reasons:

1. **Billing issue:** A payment for an outstanding balance could not be processed with your default payment method.
2. **Suspicious or abusive activity:** If the system detects suspicious usage or abuse, your account may be suspended without prior notice.

## What Happens When Your Account Is Suspended

When your account is suspended, the following restrictions apply:

* Model APIs access is disabled.
* Dedicated Endpoint creation/restart is blocked.
* All running Dedicated Endpoints are terminated.
* Access to most platform pages is restricted until the outstanding balance is cleared.
* Uploading or retrieving custom models, datasets, or files is not available.

## Resolving Suspension

If your account is suspended due to failed payments:

1. Go to [**Friendli Suite > Team Settings > Billing**](https://friendli.ai/suite/~/setting/billing/overview).
2. Pay any outstanding invoices.

Once the outstanding balance is cleared, your account access will be restored automatically.

If your account suspension appears incorrect, [contact support](mailto:support@friendli.ai) for further assistance.